When can the User cancel an order?

The User can cancel an order after the order has been placed through the Platform and before the order has been dispatched by the supplier.

How can the User cancel an order?

In order to cancel, the User can go to ‘My Orders’ in your ‘Profile’. Once you are redirected to the My Orders page, click on the order of the product that you want to cancel. Click on cancel Order and provide the reason for the cancellation from the options provided.

What are the reasons due to which the User may cancel the order?

The User may cancel the order for the following reasons:

If the User has placed multiple orders for the same Product;

If the expected delivery date is not acceptable for the User;

If the User wants to change the shipping or billing address;

If the User changes their mind about placing the order;

If the User wants to update or change the contract details or the payment mode;

If the User wants to change the size or the colour of the Product; or

For any other reason.

Cancellation by the supplier:

When can the supplier cancel an order which has been placed?

The supplier can only cancel an order within 1 day after the day on which the Supplier was supposed to dispatch the Product.

What are the reasons due to which the supplier may cancel the order?

The supplier may cancel the order for the following reasons:

If the ordered Product is not available with the supplier anymore;

If the ordered Product is out of stock with the supplier; or

If the supplier is unable to dispatch the order in time;

Refunds

How will the User get the refund?

If the User has made payment before cancellation of the order which has been placed, the money paid by the User shall be refunded. The refund will be credited to the same source of payment (bank accounts, UPI etc.) from which payment was received. If the User has chosen any other method such as wallets, the mount will be credited to the source of origin as well. The User will receive a refund of the entire amount paid by the User. In case of any discrepancies regarding receipt of refund amount, Company may request for additional information such as bank statement or any other relevant document.

When will the User get the refund?

Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.

Refund Method:
Credit Card, Debit Card, Net Banking, UPI Linked Bank Account

Refund Time Frame:
Within 3-7 Business Days

For any further queries regarding return, replacement, exchange or refund, please reach out to customer support at legal support framelelo.com